Privacy policy

Last updated: 13 May 2020

Isuzu Utes has adopted this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 1993. This Privacy Policy discloses what information we gather, how we use it and how to correct or change it.

PERSONAL INFORMATION

Isuzu Utes requires certain personal information about the purchaser of each Isuzu Utes motor vehicle. This is required by the Land Transport Safety Authority so that we can contact owners in the event there is a safety recall issued by the manufacturer. Personal information may also be collected by Isuzu Utes through promotions, competitions and consumer queries including queries made online through Isuzu Utes's website. The information may include:

  • your name, address, contact number(s) and email address;
  • information about your preference for vehicles;
  • your demographics and interests;
  • details of any prizes you may have won;
  • a record of any queries you have made.

 

HOW WE USE PERSONAL INFORMATION

Wherever possible, Isuzu Utes collects this information directly from you. We use it for the following purposes:

  • to contact you directly about Isuzu Utes, its vehicle models, reminders for servicing, safety, promotions, competitions and other marketing activities;
  • to reward you for being a loyal Isuzu Utes customer;
  • to inform you of Isuzu Utes vehicle models and information we think you might be interested in;
  • to approve transactions you wish to make;
  • to confirm your identity;
  • to provide you with information or services you have requested;
  • to follow up or pursue any queries you make.

 

STORAGE, ACCESS AND CORRECTION

Isuzu Utes is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security. You have rights of access to and correction of personal information that Isuzu Utes holds. You may correct or change the information collected at any time and as often as necessary. To access, correct or change your personal information contact Isuzu Utes Privacy Officer privacy@isuzuutes.co.nz

DISCLOSURE OF PERSONAL INFORMATION

Isuzu Utes does not sell, rent or otherwise make available any personal information to third parties. Isuzu Utes outsources certain business functions to other organizations. For the purpose of providing services to Isuzu Utes, personal information may, as required, be transferred to or handled by:

  • our associated companies;
  • organizations which provide services to us, such as mailing houses, promotion and advertising agencies;
  • credit reference agencies or other credit providers;
  • government or statutory authorities.

 

CHANGES TO PRIVACY POLICY/DISCLAIMER

Isuzu Utes Motors New Zealand Limited reserves the right to alter this privacy policy at any time.Telephone call recording privacy policy.

Isuzu Utes Motors New Zealand Limited ("Isuzu Utes") records all telephone calls answered in, and made by, our call centre.

HOW WE USE TELEPHONE CALL RECORDINGS

For staff training purposes to help us improve the quality of our customer service;

To ensure we have an accurate record of your call which may be needed if there is a dispute.

Storage, access and correction Isuzu Utes is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.

You have rights of access to and correction of personal information that Isuzu Utes holds. You may correct or change the information collected at any time and as often as necessary. To access, correct or change your personal information contact Isuzu Utes's Privacy Officer privacy@isuzuutes.co.nz

DISCLOSURE OF TELEPHONE CALLS

Isuzu Utes does not sell, rent or otherwise make available any personal information to third parties. Isuzu Utes outsources certain business functions to other organisations.

For the purpose of providing services to Isuzu Utes, personal information may, as required, be transferred to or handled by:

  • our associated companies;
  • organisations which provide services to us, such as mailing houses, promotion and advertising agencies;
  • credit reference agencies or other credit providers;
  • government or statutory authorities.

 

Changes to Privacy Policy/Disclaimer Isuzu Utes New Zealand Limited reserves the right to alter this privacy policy at any time. Any alterations will be posted on our website www.Isuzuutes.co.nz

Important Information For Isuzu Owners

Your name and address may be obtained from the motor vehicle register. We (Isuzu Utes New Zealand Ltd) are authorised as a member of the MIA (Motor Industry Association) to access this under the conditions of gazette notice 2023-au3015.

We have been authorised to obtain and use this for the following purposes:  

  1. To provide registered persons with service campaigns for software updates to vehicle’s safety assist and autonomous systems and for upgrades to engine management systems for improvement environmental performance. 
  2. To verify registered person details for warranty purposes.
  3. To provide registered persons with details of any extensions or possible extensions to existing warranty periods.

Any person can notify the Registrar that they do not wish to have their name and address made available under an authorisation by visiting the NZTA Waka Kotahi website here: https://transact.nzta.govt.nz/transactions/personalinfoaccess/entry

*Content on this page, on occasion, may be generated by Artificial Intelligence (AI).